Shipping Policy

Order Processing

All orders are subject to product availability and payment verification before shipment. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During periods of exceptionally high demand, promotional campaigns, or holiday seasons, processing times may be extended.

Once your order has been successfully processed, you will receive an order confirmation followed by a shipping confirmation email containing your tracking details.

Shipping Destinations

Pickrise proudly ships to customers in numerous countries worldwide. Shipping availability may vary depending on local regulations, carrier restrictions, and delivery accessibility.

Estimated Delivery Times

Estimated delivery times generally range from 7–20 business days, depending on your destination, customs procedures, and the selected shipping service. These estimates are provided as guidelines and should not be considered guaranteed delivery dates.

Shipping Costs

Shipping fees are calculated during checkout based on your destination, order value, shipping method, and applicable promotions. Any available free shipping offers will be clearly displayed before payment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other governmental fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise specified.

Tracking Information

Once your package has been shipped, tracking information will be sent via email. Please allow up to 48 hours for tracking updates to appear within the carrier's system.

Delivery Delays

Although we strive to ensure timely delivery, unforeseen circumstances—including severe weather, customs inspections, transportation disruptions, carrier delays, or other events beyond our control—may impact delivery schedules. We appreciate your patience and understanding should such situations arise.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Pickrise cannot be held responsible for delays, losses, or additional shipping expenses resulting from incorrect or incomplete address information.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support promptly with your order number and any relevant documentation. We will work with the shipping carrier to investigate the matter and pursue an appropriate resolution.

Split Shipments

In certain cases, orders containing multiple products may be shipped separately from different fulfillment centers to optimize delivery times. If this occurs, each shipment will have its own tracking information.

Contact Us

If you have any questions regarding shipping, order status, or delivery, please contact our customer support team. We are committed to providing timely assistance and ensuring a smooth shopping experience from checkout to delivery.